General Manager, Enterprise Optimisation | Strategy & Transformation and AI Council Chair, Allianz
“Quanchai Burns is a senior executive with a 20-year career spanning strategic and operational leadership roles across the general insurance industry. She is currently the General Manager, Enterprise Optimisation for Allianz Australia with the accountability for the design and delivery of major strategic and continuous improvement programs across the enterprise.
Prior to this Quanchai has worked with executive teams at two other major incumbent general insurers to develop and deploy corporate and business unit strategies, and to reshape organisations to better to deliver to their customers. She is passionate about her industry as well as driving innovation and harnessing emerging technologies to ensure trust, fair value, and to make insurance simpler for customers. Over her career she has established innovation programs and pilot initiatives as well as led the AI agenda at Allianz.
Quanchai started her career as a physiotherapist, working in Australia and in the UK. Her early experience as a health practitioner honed her ability to diagnose health issues and to motivate patients in their recovery. Transitioning from the health sector to financial services, this has translated into solving ‘wicked’ strategic problems and understanding how to engage and motivate people – both customers and employees.
She is a strong advocate for gender equity and over the years she has mentored many talented women leaders across the industry. Within Allianz she has provided executive support and guidance to the Allianz NEO Committee, an employee-led organisation that drives the gender equity agenda across the enterprise.”