VP, Customer, Cover Genius
Luiza Gusmão is VP, Customer at Cover Genius, the embedded insurance company that protects the global customers of the world’s largest digital companies including Booking Holdings, Ola, Skyscanner, Shopee, Wayfair, eBay, ShipStation & more. With a world-leading NPS of +65, Cover Genius’ award-winning XCover platform distributes any line of insurance or warranty in any country and pays instant claims.
At Cover Genius, Luiza leads a global team across the Americas, Europe and APAC to design and implement operational strategies that enable Cover Genius to seamlessly onboard partners across multiple industries including retail, mobility, payments, property, FinTech, payments, logistics, travel and business services. Luiza has a Bachelors of Engineering with Honours in Lean Engineering from UFRGS and the University of Sydney.