Hilary Bates

Chief Claims and Operations Officer, Zurich Financial Services Australia

Hilary Bates is the Chief Claims & Operations Officer for General Insurance at Zurich Financial Services Australia and leads a team of professionals that are dedicated to delivering operational excellence and outstanding customer service. Hilary started her career in private practice, before moving to work directly in insurance in 2004. Hilary worked in the USA for seven years where she gained valuable and varied experience across complex claims and senior claims management roles, before returning to Australia in 2013. Hilary holds a Bachelor of Arts (Archaeology), Bachelor of Laws (Honours), and Master of Laws from the University of Sydney and is admitted to practice law in NSW.